# |
ID |
Created |
Issue Type |
Title |
1 |
104 |
8/30/2005 |
Problem/Error |
2213: There was a problem retrieving printer information for this option. The object may have been sent to a printer that is unavailable |
2 |
69 |
5/3/2005 |
FAQ |
What about web integration? Can I specify our website and post from within Church Helpmate? |
3 |
62 |
4/29/2005 |
Problem/Error |
"2501: the OpenForm action was cancelled" when attempting to certain open reports/explorer views |
4 |
67 |
5/3/2005 |
FAQ |
Is the network capability in CH2004 true multi-user so that multiple users can be making changes to the data simultaneously? |
5 |
43 |
4/27/2005 |
Problem/Error |
Additional household phone#'s not showing on household directory reports |
6 |
68 |
5/3/2005 |
FAQ |
Can Contact information be exported to Outlook? |
7 |
66 |
5/3/2005 |
FAQ |
We need to track Historical membership, as well as Active Membership. Should this be done together, or is there a “special module” where we can track Historical and/or Inactive data? |
8 |
99 |
7/26/2005 |
Problem/Error |
“Error loading dADDRESS: 2” when attempting to use the Palm Pilot Export Utility in CH2004. |
9 |
36 |
4/26/2005 |
Problem/Error |
Numerous duplicate records in database after synchronizing data files |
10 |
93 |
6/10/2005 |
Problem/Error |
"3218: Could not update. Currently locked" when entering Contributions into a Batch Detail. |
11 |
49 |
4/28/2005 |
FAQ |
I have a pretty good knowledge of Microsoft Access. Can this help me more fully utilize the CH2004 program? |
12 |
51 |
4/28/2005 |
FAQ |
Can we use Helpmate e-mails and addresses directly from Outlook, or do we need to sync to Outlook every time we update the database? |
13 |
56 |
4/28/2005 |
FAQ |
Does the CH2004 Security System Setup also "lock" the back-end data file so that contributions, or other data, cannot be accessed by an outside version of MS Access? |
14 |
44 |
4/27/2005 |
Problem/Error |
The Percentage Attendance Report Configurator does not include individuals who have never attended |
15 |
37 |
4/26/2005 |
Problem/Error |
Floppy drive being accessed repeatedly while running Church Helpmate 2004 |
16 |
34 |
4/26/2005 |
Problem/Error |
Upgrade Utility seems to hang (or lock up) during the upgrade process |
17 |
103 |
8/23/2005 |
Problem/Error |
"7952: You made an illegal function call”, when using the Find/Replace tool to do a mass edit of the "State" field in the Households |
18 |
16 |
4/26/2005 |
FAQ |
Is there a report that will give me all of the information recorded in my (Household/Individual/Contact) Detail form? |
19 |
17 |
4/26/2005 |
FAQ |
How can I send out one e-mail to everyone in my program? |
20 |
101 |
8/10/2005 |
FAQ |
Can I print a calendar of my Scheduled Visitations and Visitation Follow-ups? |
21 |
23 |
4/26/2005 |
FAQ |
Can I reassign an Envelope number once it has been used? |
22 |
100 |
8/10/2005 |
FAQ |
How can I print a list of all of my upcoming month birthdays, anniversaries, etc.? |
23 |
105 |
9/2/2005 |
Problem/Error |
Zero Batch Total in the Contributions Explorer |
24 |
35 |
4/26/2005 |
Problem/Error |
"The Microsoft Jet database engine could not find the object 'tblEMAIL' …." error when starting CH2004. |
25 |
96 |
7/14/2005 |
Problem/Error |
“3204: the data base already exists" when attempting to run the Compact & Repair Utility. |
26 |
57 |
4/28/2005 |
FAQ |
Does Church Helpmate 2004 have any kind of check scanning interface? |
27 |
3 |
4/26/2005 |
FAQ |
How can I move Contribution information from Individual-based to Household-based (or from one Household to another)? |
28 |
15 |
4/26/2005 |
FAQ |
How can I print my Booklet Format Directory as a "fold-over" booklet? |
29 |
22 |
4/26/2005 |
FAQ |
I need to get mailing labels for Both Households and Contacts. Is there any way to do this in a single print job? |
30 |
74 |
5/13/2005 |
Problem/Error |
Photos print upside down when using the Pdf995 printer installed with CH2004 to print a photo directory |
31 |
58 |
4/28/2005 |
FAQ |
How do I handle it if one of my Contributor's check bounces? |
32 |
71 |
5/4/2005 |
FAQ |
We have a lot of college age students in our data base, some of whom live part time at school, and part time at the Parent’s Home. How should we handle this? |
33 |
46 |
4/28/2005 |
FAQ |
We have members who want to have their tithe/offering set up as an Automatic Withdrawal. Can CH2004 handle this? |
34 |
102 |
8/17/2005 |
FAQ |
When I open any of the explorer views they all open in a very small window. How can I set the windows to open up to full size? |
35 |
90 |
6/1/2005 |
FAQ |
How can I keep Group Members who have been changed to Former Member and given a withdrawal date from showing up in newly created Meetings? |
36 |
45 |
4/27/2005 |
Problem/Error |
"3346 : number of query values and destination fields are not the same", when attempting to use the Mail Merge function (on the "MS Word Mail Merge" tab) in either the Pledge Statement Configurator, or the Contribution Statement Configurator. |
37 |
59 |
4/28/2005 |
FAQ |
What is the purpose of the "Contributor Type" field in the Household, Individual and Contact Detail forms? |
38 |
97 |
7/14/2005 |
Problem/Error |
When trying to install Office XP Service Pack 3 for Access 2002 Runtime it reports that it was unsuccessful. |
39 |
63 |
5/2/2005 |
Problem/Error |
Error message received when trying to manually resolve conflicts after synchronizing data files: "There was an error trying to obtain data for a specific conflict in the conflict table for 'tblHouse'(or tblInd). The Viewer cannot display this conflict". |
40 |
83 |
5/25/2005 |
FAQ |
I have MS Access 97. Why can't I use it to open the CH2004 back-end data file? |
41 |
53 |
4/28/2005 |
FAQ |
Can we separately track things such as Sunday School attendance, Vacation Bible School attendance and Nursery attendance? |
42 |
10 |
4/26/2005 |
FAQ |
What files do I need to share on my server to so that all of our user's are reading/changing the same data? |
43 |
39 |
4/26/2005 |
Problem/Error |
"Send mail failed MAPI unknown recipient (14)" error message when attempting to process bulk emails |
44 |
8 |
4/26/2005 |
FAQ |
Can I customize the Explorer Views to fit my needs? |
45 |
72 |
5/5/2005 |
FAQ |
Is CH2004 able to track things like Individual Ministries and/or Spiritual Gifts, etc.? |
46 |
11 |
4/26/2005 |
FAQ |
Why won't the program let me enter my Telephone Numbers without Area Codes? |
47 |
41 |
4/27/2005 |
Problem/Error |
Absentee Report Configurator showing incorrect "Weeks Absent" column when viewing the "X Weeks or More Absentee Report" |
48 |
55 |
4/28/2005 |
FAQ |
How do I keep a history of an individual’s group involvement? |
49 |
84 |
5/26/2005 |
FAQ |
After upgrading from CH2002 to CH2004, a lot of our Access queries no longer work. It seems to be due to the change in the Household ID numbers. Why did these change? And why are they so varied in size? |
50 |
70 |
5/4/2005 |
FAQ |
Since you use MS Access for storing data, do you know of any issues with limits on the number of records, or a performance issue when you get large amounts of data? |
51 |
42 |
4/27/2005 |
Problem/Error |
When running the "X Weeks Absentee Report" from the Meeting Absentee Report Configurator, the "No date to report" message is received when attendance data does exist |
52 |
81 |
5/25/2005 |
FAQ |
Why is it that when I open the Custom Report Generator, or access the Backup/Restore functions, that I have to log in again? |
53 |
40 |
4/27/2005 |
Problem/Error |
Filtering options when creating Form Letters from the X-Time Attendance Report Configurator not working correctly |
54 |
7 |
4/26/2005 |
FAQ |
How do I enter cash contributions from anonymous contributors? |
55 |
94 |
7/8/2005 |
FAQ |
How can I get basic name, address, and phone information from CH2004 into my handheld device? |
56 |
82 |
5/25/2005 |
FAQ |
Can we pull in and integrate data from another database into Church Helpmate for reports, etc.? |
57 |
60 |
4/28/2005 |
FAQ |
I notice that I have a choice as to whether my Members give as Individuals, or as a Household. What's the difference? |
58 |
107 |
10/18/2005 |
Problem/Error |
Meeting Purge Tool purges all Meetings for all Groups |
59 |
52 |
4/28/2005 |
FAQ |
If a household includes adults with different last names, does the household get listed twice in directories? |
60 |
80 |
5/25/2005 |
FAQ |
Can Church Helpmate 2004 be used on a MAC PC? |
61 |
78 |
5/23/2005 |
FAQ |
What is the best way to start out learning how the Church Helpmate 2004 program works? |
62 |
86 |
5/27/2005 |
FAQ |
Will CH2004 work with X drive? |
63 |
108 |
1/17/2006 |
FAQ |
I need to create labels with just the names, and not addresses, to be used as Name Tags. Can I do that in Church Helpmate? |
64 |
79 |
5/24/2005 |
FAQ |
Is there anyway to share the database over a web interface? |
65 |
27 |
4/26/2005 |
FAQ |
What is the difference between the Inactive, Historical and Deceased Member Status Values? |
66 |
61 |
4/29/2005 |
FAQ |
Why is it that when I use the "Publish It with MS Word" or "Analyze It with MS Excel" functions in the CH2004 Print Preview toolbar, the resulting Word or Excel file loses its formats, and sometimes even the data? |
67 |
77 |
5/23/2005 |
FAQ |
Where can I enter information from the Comment Cards that Visitors to the church fill out? |
68 |
18 |
4/26/2005 |
FAQ |
How can I e-mail the reports I generate in CH2004? |
69 |
32 |
4/26/2005 |
FAQ |
When I do a Ctrl + V and paste my Word document into the Form Letters in the report Configurators, then preview, it looks funny (jumps pages, etc.). Why? |
70 |
106 |
10/10/2005 |
FAQ |
Can I record a non-cash donation (stocks, services, etc.) in the CH2004 program? |
71 |
48 |
4/28/2005 |
FAQ |
What is the difference between the program files and the data file? |
72 |
19 |
4/26/2005 |
FAQ |
Is there a way to combine members of a household on a group directory report? |
73 |
33 |
4/26/2005 |
FAQ |
Is there a quick and easy way to move data from a Contact Record to a Household/Individual Record? |
74 |
25 |
4/26/2005 |
FAQ |
How do I move an Individual from their current Household to another one? Can I merge two Households together? |
75 |
54 |
4/28/2005 |
FAQ |
Does Helpmate export to Acrobat PDF format (for reports, etc.)? |
76 |
6 |
4/26/2005 |
FAQ |
I have just added some new people and I want to add contributions for them. However, when I try to do this, they are not in the list of available Contributors. Why not and how can I fix this? |
77 |
21 |
4/26/2005 |
FAQ |
I am trying to add members to a Group that I just created, but the program will not let me do this. Why not? |
78 |
29 |
4/26/2005 |
FAQ |
How do I generate Labels for the Parents of Children in a specific Group? |
79 |
85 |
5/26/2005 |
FAQ |
I am trying to print envelopes, but cannot seem to get them to print correctly. What am I doing wrong? |
80 |
13 |
4/26/2005 |
FAQ |
How can I keep some of our user's from seeing specific areas of the program (i.e. Contributions)? |
81 |
73 |
5/10/2005 |
FAQ |
How can I get a total of my Contributions from Contributors who have not Pledged to a specific Fund? |
82 |
5 |
4/26/2005 |
FAQ |
What does it mean to "Post" my Contribution Batch Detail? |
83 |
14 |
4/26/2005 |
FAQ |
What is "flagging" and why would I use it? |
84 |
31 |
4/26/2005 |
FAQ |
What is the difference between the Setup areas and the Preferences areas under Setup & Preferences? |
85 |
88 |
6/1/2005 |
FAQ |
Can CH2004 be used in conjunction with translation software? Do you have plans to translate the program in other languages? |
86 |
75 |
5/23/2005 |
FAQ |
I notice that I can print bar codes on the labels I generate in CH2004. Can I use a scanner on these for tracking attendance, etc.? |
87 |
28 |
4/26/2005 |
FAQ |
None of the Individuals in my Households are showing up in the Label or Greeting Fields. Why? |
88 |
20 |
4/26/2005 |
FAQ |
Can one person hold more than one position in a Group? |
89 |
76 |
5/23/2005 |
FAQ |
Our church is based in a Cell Group structure. How can use CH2004 to track information about each of my Cell Groups? |
90 |
4 |
4/26/2005 |
FAQ |
How can I change the Date/Batch Name of a Contribution Batch Detail once I have posted it? |
91 |
30 |
4/26/2005 |
FAQ |
Can I have the Individual Milestone Report Configurator show more than one milestone (i.e. Birthdays and Anniversaries)? |
92 |
12 |
4/26/2005 |
FAQ |
Why don't the "Save" and "Save As" functions in the Directory Configurators save my Filter Settings? |
93 |
26 |
4/26/2005 |
FAQ |
Why is there a separate Member Status for Households and Individuals? |
94 |
50 |
4/28/2005 |
FAQ |
Does Helpmate utilize postal barcodes on mailing labels? |
95 |
95 |
7/11/2005 |
FAQ |
How can I change the title that the program automatically generates for my reports? |
96 |
24 |
4/26/2005 |
FAQ |
What do I do about Households that live at one address for half of the year and at another for the other half? |
97 |
9 |
4/26/2005 |
FAQ |
Why do I get a message about my CH2004 data file being in use when I try to Restore my data file? |
98 |
91 |
6/1/2005 |
Problem/Error |
“2699: The connection with the OLE server was lost, or the OLE server encountered an error while you were using it.” - Error message received when trying to insert a logo into the CH2004 program. OR After inserting the logo, all that shows up is just a |
99 |
98 |
7/21/2005 |
FAQ |
How can I keep the Filter Details (i.e. HouseStatus = Member) from showing up under my report titles when I preview/print? |
100 |
65 |
5/3/2005 |
FAQ |
How can we track vendors, prospects, other churches and denominational ties, etc., in Church Helpmate? |
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