(1) Open your Helpmate Scheduler 2002 version product.

(2) Select "Resources | Room Detail" from the top menubar. This will open the Room Detail form and show you the 1st room record in your HS2002 database.

(3) Determine if the currently displayed room record has a value for the "Managed By" field. If this value is blank, click the Room Detail form's unlock button (yellow key in the upper left-hand corner), assign a value to this field, and then click the Save button to save the changes.

(4) Click the button at the top of the Room Detail form which is a single arrow pointing to the right - this will take you to the next Room record.

(5) Repeat steps 3 & 4 until all Room records have been checked. Once this is completed, all of your HS2002 Room records should have a value for the "Managed By" field.

(6) Re-run the EH2004 Upgrade Utility.

NOTE: If in the Room Detail form there are no values in the "Managed By" pull-down control to select from, select "Setup & Preferences | Resources Setup" and add an item to the list.

This problem will be resolved in the EH2004 "Service Release 1".