# |
ID |
Created |
Issue Type |
Title |
1 |
137 |
6/26/2006 |
Problem/Error (Active) |
Errors generated when starting/opening Church Helpmate that prevent program from running. |
2 |
67 |
5/3/2005 |
FAQ |
Is the network capability in Church Helpmate true multi-user so that multiple users can be making changes to the data simultaneously? |
3 |
113 |
12/8/2005 |
Problem/Error (Active) |
"You do not have access to make the required system configuration modifications. Please rerun this installation from an administrators account" on installation of Church Helpmate |
4 |
49 |
4/28/2005 |
FAQ |
I have a pretty good knowledge of Microsoft Access. Can this help me more fully utilize the Church Helpmate program? |
5 |
93 |
6/10/2005 |
Problem/Error (Active) |
"3218: Could not update. Currently locked" when entering Contributions into a Batch Detail. |
6 |
68 |
5/3/2005 |
FAQ |
Can I send my Church Helpmate data to Microsoft Outlook? |
7 |
46 |
4/28/2005 |
FAQ |
We have members who want to have their tithe/offering set up as an Automatic Withdrawal. Can Church Helpmate handle this? |
8 |
56 |
4/28/2005 |
FAQ |
Does the Church Helpmate Security System Setup also "lock" the back-end data file so that contributions, or other data, cannot be accessed by an outside version of MS Access? |
9 |
53 |
4/28/2005 |
FAQ |
Can we separately track things such as Sunday School attendance, Vacation Bible School attendance and Nursery attendance? |
10 |
66 |
5/3/2005 |
FAQ |
We need to track Historical membership, as well as Active Membership. Should this be done together, or is there a “special module” where we can track Historical and/or Inactive data? |
11 |
23 |
4/26/2005 |
FAQ |
Can I reassign an Envelope number once it has been used? |
12 |
17 |
4/26/2005 |
FAQ |
How can I send out one e-mail to everyone in my program? |
13 |
118 |
12/15/2005 |
Problem/Error (Inactive) |
"There was a problem trying to connect to the data source" error message when attempting to use the Conflict Viewer after running the Data File Synchronizer to merge 2 CH2006 data files |
14 |
37 |
4/26/2005 |
Problem/Error (Active) |
Floppy/CD drive being accessed repeatedly while running Church Helpmate |
15 |
36 |
4/26/2005 |
Problem/Error (Active) |
Numerous duplicate records in database after synchronizing data files |
16 |
32 |
4/26/2005 |
FAQ |
When I paste my Word document into the Form Letters in the report Configurators, then preview, it looks funny (jumps pages, etc.). Why? |
17 |
102 |
8/17/2005 |
FAQ |
When I open any of the explorer views they all open in a very small window. How can I set the windows to open up to full size? |
18 |
39 |
4/26/2005 |
Problem/Error (Active) |
"Send mail failed MAPI unknown recipient (14)" error message when attempting to process bulk emails |
19 |
90 |
6/1/2005 |
FAQ |
How can I keep Group Members who have been changed to "Former Member" and given a withdrawal date from showing up in newly created Meetings? |
20 |
57 |
4/28/2005 |
FAQ |
Does Church Helpmate have any kind of check scanning interface? |
21 |
33 |
4/26/2005 |
FAQ |
Is there a quick and easy way to move data from a Contact Record to a Household/Individual Record? |
22 |
16 |
4/26/2005 |
FAQ |
Is there a report that will give me all of the information recorded in my (Household/Individual/Contact) Detail form? |
23 |
63 |
5/2/2005 |
Problem/Error (Active) |
Error message received when trying to manually resolve conflicts after synchronizing data files: |
24 |
10 |
4/26/2005 |
FAQ |
What files do I need to share on my server to so that all of our user's are reading/changing the same data? |
25 |
61 |
4/29/2005 |
FAQ |
Why is it that when I use the "Publish It with MS Word" or "Analyze It with MS Excel" functions in the Church Helpmate Print Preview toolbar, the resulting Word or Excel file loses its formats, and sometimes even the data? |
26 |
8 |
4/26/2005 |
FAQ |
Can I customize the Explorer Views to fit my needs? |
27 |
77 |
5/23/2005 |
FAQ |
Where can I enter information from the Comment Cards that Visitors to the church fill out? |
28 |
104 |
8/30/2005 |
Problem/Error (Active) |
2213: There was a problem retrieving printer information for this option. The object may have been sent to a printer that is unavailable |
29 |
134 |
5/17/2006 |
Problem/Error (Active) |
Errors when attempting to use the Microsoft Word Mail Merge function in the Custom Report Generator |
30 |
11 |
4/26/2005 |
FAQ |
Why won't the program let me enter my Telephone Numbers without Area Codes? |
31 |
21 |
4/26/2005 |
FAQ |
I am trying to add members to a Group that I just created, but the program will not let me do this. Why not? |
32 |
91 |
6/1/2005 |
Problem/Error (Inactive) |
“2699: The connection with the OLE server was lost, or the OLE server encountered an error while you were using it.” - Error message received when trying to insert a logo into the CH program. OR After inserting the logo, all that shows up is just a |
33 |
50 |
4/28/2005 |
FAQ |
Does Helpmate utilize US PostNet postal barcodes on mailing labels? |
34 |
116 |
12/13/2005 |
Problem/Error (Inactive) |
You do not have the necessary permissions to use the 'tblSTATUS' object error message when starting the CH2006 Import Utility |
35 |
25 |
4/26/2005 |
FAQ |
How do I move an Individual from their current Household to another one? Can I merge two Households together? |
36 |
80 |
5/25/2005 |
FAQ |
Can Church Helpmate be used on a MAC? |
37 |
76 |
5/23/2005 |
FAQ |
Our church is based in a Cell Group structure. How can use Church Helpmate to track information about each of my Cell Groups? |
38 |
81 |
5/25/2005 |
FAQ |
Why is it that when I open the Custom Report Generator, or access the Backup/Restore functions, that I have to log in again? |
39 |
34 |
4/26/2005 |
Problem/Error (Active) |
Upgrade Utility seems to hang (or lock up) during the upgrade process |
40 |
9 |
4/26/2005 |
FAQ |
Why do I get a message about my Church Helpmate data file being in use when I try to Restore my data file? |
41 |
96 |
7/14/2005 |
Problem/Error (Active) |
“3204: the data base already exists" when attempting to run the Compact & Repair Utility. |
42 |
115 |
12/9/2005 |
Problem/Error (Inactive) |
I removed a person from a Group, and now all of their past attendance data for that group no longer exists. |
43 |
78 |
5/23/2005 |
FAQ |
What is the best way to start out learning how to use the Church Helpmate program? |
44 |
85 |
5/26/2005 |
FAQ |
I am trying to print envelopes, but cannot seem to get them to print correctly. What am I doing wrong? |
45 |
88 |
6/1/2005 |
FAQ |
Can Church Helpmate be used in conjunction with translation software? Do you have plans to translate the program in other languages? |
46 |
72 |
5/5/2005 |
FAQ |
Is Church Helpmate able to track things like Individual Ministries and/or Spiritual Gifts, etc.? |
47 |
28 |
4/26/2005 |
FAQ |
None of the Individuals in my Households are showing up in the Label or Greeting Fields. Why? |
48 |
109 |
11/9/2005 |
Problem/Error (Inactive) |
Problems creating new blank data file |
49 |
58 |
4/28/2005 |
FAQ |
How do I handle it if one of my Contributor's check bounces? |
50 |
19 |
4/26/2005 |
FAQ |
Is there a way to combine members of a household on a group directory report? |
51 |
18 |
4/26/2005 |
FAQ |
How can I e-mail the reports I generate in Church Helpmate? |
52 |
110 |
11/15/2005 |
Problem/Error (Inactive) |
Individual Milestone Report sort options not working as expected |
53 |
100 |
8/10/2005 |
FAQ |
How can I print a list of all of my upcoming month birthdays, anniversaries, etc.? |
54 |
6 |
4/26/2005 |
FAQ |
I have just added some new people and I want to add contributions for them. However, when I try to do this, they are not in the list of available Contributors. Why not and how can I fix this? |
55 |
124 |
1/31/2006 |
Problem/Error (Inactive) |
The "Use Default" button found on the Statement Reports tab of the Contribution Statement Configurator does not work as expected. |
56 |
105 |
9/2/2005 |
Problem/Error (Active) |
Zero Batch Total in the Contributions Explorer |
57 |
4 |
4/26/2005 |
FAQ |
How can I change the Date/Batch Name of a Contribution Batch Detail once I have posted it? |
58 |
123 |
1/18/2006 |
Problem/Error (Inactive) |
When I use the "View PDF" or "Email PDF" buttons when print previewing my Household Directory Report nothing happens (no PDF file is created) |
59 |
60 |
4/28/2005 |
FAQ |
I notice that I have a choice as to whether my Members give as Individuals, or as a Household. What's the difference? |
60 |
24 |
4/26/2005 |
FAQ |
What do I do about Households that live at one address for half of the year and at another for the other half? |
61 |
31 |
4/26/2005 |
FAQ |
What is the difference between the Setup areas and the Preferences areas under Setup & Preferences? |
62 |
26 |
4/26/2005 |
FAQ |
Why is there a separate Member Status for Households and Individuals? |
63 |
121 |
1/6/2006 |
Problem/Error (Inactive) |
Birthdates and Wedding Anniversaries are repeated (duplicated) in MS Outlook 2003 calendar after running the CH2006 MS Outlook Export Utility |
64 |
30 |
4/26/2005 |
FAQ |
Can I have the Individual Milestone Output Configurator show more than one milestone (i.e. Birthdays and Anniversaries)? |
65 |
101 |
8/10/2005 |
FAQ |
Can I print a calendar of my Scheduled Visitations and Visitation Follow-ups? |
66 |
73 |
5/10/2005 |
FAQ |
How can I get a total of my Contributions from Contributors who have not Pledged to a specific Fund? |
67 |
117 |
12/14/2005 |
Problem/Error (Inactive) |
Problem with birthdate values shown in MS Outlook after using the CH2006 Outlook Export Utility |
68 |
22 |
4/26/2005 |
FAQ |
I need to get mailing labels for Both Households and Contacts. Is there any way to do this in a single print job? |
69 |
7 |
4/26/2005 |
FAQ |
How do I enter cash contributions from anonymous contributors? |
70 |
128 |
1/31/2006 |
Problem/Error (Inactive) |
When using the "Clone Group" button on the Group Detail Form, the new group is an identical clone of the original group except for the "Include Group on directory reports that show group membership detail for individuals" checkbox. |
71 |
119 |
12/15/2005 |
Problem/Error (Inactive) |
Can't change Household Position of individual to "Child Main Contact" from the Individual Detail Form |
72 |
20 |
4/26/2005 |
FAQ |
Can one person hold more than one position in a Group? |
73 |
133 |
4/27/2006 |
Problem/Error (Inactive) |
"The object 'frmGroup' isn't open" error message displayed when attempting to save a new Parent-level Group record from the Group Detail Form |
74 |
29 |
4/26/2005 |
FAQ |
How do I generate Labels for the Parents of Children in a specific Group? |
75 |
13 |
4/26/2005 |
FAQ |
How can I keep some of our user's from seeing specific areas of the program (i.e. Contributions)? |
76 |
126 |
1/31/2006 |
Problem/Error (Inactive) |
When clicking on "Health & Statistics Reports" from the left-hand Navigation Menu nothing happens. |
77 |
108 |
11/8/2005 |
Problem/Error (Inactive) |
"11:Division by Zero" message when entering the Total pledge amount for a one-time pledge |
78 |
5 |
4/26/2005 |
FAQ |
What does it mean to "Post" my Contribution Batch Detail? |
79 |
132 |
4/19/2006 |
Problem/Error (Inactive) |
Phone number format for Contact records cannot be changed |
80 |
71 |
5/4/2005 |
FAQ |
We have a lot of college age students in our data base, some of whom live part time at school, and part time at the Parent’s Home. How should we handle this? |
81 |
129 |
2/1/2006 |
Problem/Error (Inactive) |
When trying to purge Individuals using the Individual Purge tool, the following error message is received: “3061: Too few parameters. Expected 1.” and the purge fails. |
82 |
65 |
5/3/2005 |
FAQ |
How can we track vendors, prospects, other churches and denominational ties, etc., in Church Helpmate? |
83 |
70 |
5/4/2005 |
FAQ |
Since you use MS Access for storing data, do you know of any issues with limits on the number of records, or a performance issue when you get large amounts of data? |
84 |
55 |
4/28/2005 |
FAQ |
How do I keep a history of an individual’s group involvement? |
85 |
120 |
1/5/2006 |
FAQ |
Is it possible to make a global change to my Envelope numbers? |
86 |
130 |
3/16/2006 |
Problem/Error (Inactive) |
Not all of the settings I've made on the Filter tab of the output configurator are saved with my memorized output |
87 |
122 |
1/17/2006 |
FAQ |
I need to create labels with just the names, and not addresses, to be used as Name Tags. Can I do that in Church Helpmate? |
88 |
98 |
7/21/2005 |
FAQ |
How can I keep the Filter Details (i.e. HouseStatus = Member) from showing up under my report titles when I preview/print? |
89 |
139 |
9/13/2006 |
Problem/Error (Active) |
When trying to preview or print a photo directory, some of the photos are not being displayed. |
90 |
106 |
10/10/2005 |
FAQ |
Can I record a non-cash donation (stocks, services, etc.) in the Church Helpmate program? |
91 |
136 |
6/22/2006 |
Problem/Error (Active) |
Photos appear upside-down when generating a Church Helpmate photo booklet directory using the ClickBook printer. |
92 |
14 |
4/26/2005 |
FAQ |
What is "flagging" and why would I use it? |
93 |
135 |
6/22/2006 |
Problem/Error (Active) |
"Please insert the last disk of the disk set" prompt received when trying to back up directly to a CD or DVD |
94 |
112 |
12/1/2005 |
Problem/Error (Inactive) |
13 : Type Mismatch error when generating Church Health & Statistics Weekly Snapshot report |
95 |
59 |
4/28/2005 |
FAQ |
What is the purpose of the "Contributor Type" field in the Household, Individual and Contact Detail forms? |
96 |
131 |
4/11/2006 |
FAQ |
Is there a way to automatically merge duplicate household, individual, or contact records into a single record? |
97 |
111 |
11/26/2005 |
Problem/Error (Inactive) |
#Error showing in last line of each entry of Household Directory Report |
98 |
138 |
8/30/2006 |
Problem/Error (Active) |
Why can’t I use the scroll function on my wheel mouse in the Explorer screens in my Church Helpmate program? |
99 |
95 |
7/11/2005 |
FAQ |
How can I change the title that the program automatically generates for my reports? |
100 |
142 |
1/11/2007 |
FAQ |
How can I print a directory in booklet (half-sheet, duplex, fold-over) format? |
101 |
140 |
10/4/2006 |
Problem/Error (Active) |
Error “2427: You have entered an expression that has no value” displayed after deleting a Meeting record from Meeting Detail Form |
102 |
141 |
10/4/2006 |
Problem/Error (Active) |
Meeting Explorer not sorting dates properly when using International dd/mm/yyyy date format |
103 |
143 |
1/25/2007 |
Problem/Error (Active) |
When filtering the Contribution Statement Configurator for only specific funds it still shows all funds. |
104 |
144 |
11/12/2007 |
FAQ |
How can I add a MIlestone if I only have the Year and not the Month/Day? |
Home