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We
will need to use the Event Helpmate program on several computers
in our church office as well as on a home
computer. Is Event Helpmate multi-user capable –
that is, can multiple networked computers share a
common database simultaneously? And, are there additional fees
for multi-user use of the product? FIND ANSWER |
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|
Do
you provide free technical support with the purchase of
Event Helpmate? FIND ANSWER |
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|
If
we do not purchase a support plan subscription at the time of our
software purchase, can we purchase a support plan subscription later?
Is there any benefit to purchasing the support plan up-front? FIND
ANSWER |
|
|
What
are the minimum and recommended hardware/software requirements to run Event Helpmate? FIND ANSWER |
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How
much does Event Helpmate cost? FIND ANSWER |
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|
Are
there any record input limitation in Event Helpmate? FIND ANSWER |
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|
If
I purchase Event Helpmate, can I receive a refund if it does not
meet my expectations? FIND ANSWER |
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|
We
would like to order Event Helpmate. What is the next step?
FIND ANSWER |
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What
forms of payment do you accept? FIND ANSWER |
|
|
What
is your upgrade policy? FIND ANSWER |
|
|
Do
you provide any training seminars for the Event Helpmate software? FIND ANSWER |
Question:
We will need to use the Event Helpmate program on several
computers in our church office as well as on the pastor’s home
computer. Is Event Helpmate multi-user capable –
that is, can multiple networked computers share a
common database simultaneously? And, are there additional fees
for multi-user use of the product?
Answer:
Yes, Event Helpmate can be used in this
manner. In order to use Event Helpmate in a multi-user
environment (ie. on more than 1 computer), a "site" license level for the product must be
obtained (ItemID: EH2004SITE).
Also, our unique "Replication" feature in
Event Helpmate allows even non-networked computers to use Event
Helpmate and then merge
their data files into one. For example, let's say that one of the
users would like to spend their Friday afternoon at home on their
notebook computer doing some data entry work. Let's also assume
that the secretary at the organization's office needs to also be working (adding, modifying,
deleting, etc.) in the database. No problem with Event Helpmate's
Replication feature. When the user working from home is finished with his/her work, he/she
can send their copy of the data file back to the office where it
can be synchronized (merged) with the data file there. Upon
completion of this synchronization process, the 2 different data files
are merged into one.
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Question:
Do you provide free technical support with the purchase of
Event Helpmate?
Answer:
Yes. We
provide 60 days of initial startup support
free with the purchase of the Event Helpmate software. In this way you are
covered for any installation/startup problems or
any functionality questions you may
have (unlimited incidents). Approximately 15 days before your 60-day introductory support
period expires, we will notify you via e-mail (or by postal mail if we
do not have an e-mail address for your account). At this time,
if you have not already purchased a yearly subscription to one of our
4 affordable Support plans, you will have the option to do so.
For more details about our support offerings, please see the following
page of our website:
http://www.helpmate.com/services/support.htm
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Question:
If we do not purchase a support plan subscription at the time of our
software purchase, can we purchase a support plan subscription later?
Is there any benefit to purchasing the support plan up-front?
Answer:
Our
support plan subscriptions can either be purchased
"up-front" at the time of the software purchase or at any
time thereafter. If an annual support subscription
is purchased along with your initial software purchase, you'll receive
a 20% discount off the normal support subscription pricing.
With your software purchase, you’ll receive a free
initial 60-day
startup support period. If you purchase an
annual support plan subscription at the time of your software
purchase, we will activate your annual support plan at the time your
initial support period expires (you’ll actually receive 14 months of
technical support and software maintenance
coverage this way).
The benefits of purchasing a support
plan "up-front" with your software purchase are:
-
You'll receive a 20% discount on your support
plan subscription.
-
You can be
assured that there will be no lapse of coverage when your initial
60-day support period expires. Your
annual support subscription will be automatically activated at the
end of your initial 60-day support period.
-
You
will
"lock in" the current subscription rate for the annual
support plan – which are subject to increases from time to time.
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Question:
What are the minimum and recommended hardware/software requirements to
run Event Helpmate?
Answer: Please see the
following link for details on the minimum & recommended system
requirements for Event Helpmate:
http://www.helpmate.com/products/eh2004/requirements.htm
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Question:
How much does Event Helpmate cost?
Answer: Please see the
Event Helpmate pricing page.
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Question:
Are there any record input limitation in Event Helpmate?
Answer: No,
there are no limitations. Technically speaking, you are limited
to a data file size of 2GB (which is a Microsoft Access
limitation). However, typical Event Helpmate data files are in the
20-40MB range - nowhere near the
2GB (2000MB) limitation.
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Question:
If I purchase Event Helpmate, can I receive a refund if it does
not meet my expectations?
Answer:
Yes. Event Helpmate comes
with a 30-day money back guarantee. If, within 30-days of your
purchase (or within 30-days from the actual
delivery date if you pre-order the product before its production
release), you find that the product does not meet your needs
for any reason, you may return it for a full refund of the purchase
price.
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Question:
We would like to order Event Helpmate. What is the next step?
Answer:
ORDERING BY PHONE:
To place your order by phone, please call our toll-free sales line at
888-858-3247 (M-F 9-5 EST).
ORDERING THROUGH THE INTERNET:
Our website provides a secure online ordering system. You can order
online at the following section of our website:
www.helpmate.com/order
ORDERING BY POSTAL MAIL OR FAX:
If you prefer to order by postal mail or fax, you can use our
Event Helpmate order form to facilitate this.
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Question:
What forms of payment do you accept?
Answer: We
offer several payment options. These are as follows:
CREDIT CARD: We currently
accept MasterCard, VISA, Discover, and American Express. You can
purchase by credit card through our website’s secure online ordering
system (www.helpmate.net/order)
or through our toll-free sales line (888-858-3247).
CHECK: We currently accept
payment by check as long as the funds are in U.S. dollars. To pay by
check, please complete a
Event Helpmate Order Form
and then deliver it to us with your check by either postal mail or by
fax. When sending by fax, we will process your check as an electronic
funds transfer from your bank account.
If your organization requires an
invoice be issued from us before payment can be made, please
contact
Helpmate sales. We’ll set up an invoice for you.
We also offer a special 3-month payment plan which
enables you to split your total order amount into 3 equal payments. Contact Helpmate
sales for more details!
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Question:
What is your upgrade policy?
Answer:
Whenever a "Service
Release" (maintenance update) is produced for the Event Helpmate
product, it will be posted to our website for download by any
clients (as well as those evaluating the product). Upon request, we
will also send (free of charge) any service release on CD by postal
to those clients enrolled in either our "Premium" or "eSupport Plus"
support plans. Those clients not covered by these support plans can download the
Service Releases from our website at any time. If these clients wish
to receive the Service Release on CD, a $10 fee is required.
All clients covered
enrolled in either our "Premium" or "eSupport
Plus" support plan at the time of a full version product upgrade as
well as new clients (within 60-days of their initial purchase)
receive the full version product upgrade at no charge. Those clients
not covered by these support plans at the time of the full version
product upgrade release are offered discounted upgrade pricing.
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Question:
Do you provide any training seminars for the Event Helpmate software?
Answer:
Yes
we provide both Telephone based and On-site Training Seminars. Please
see the
Training section of our website for more details regarding our
training offerings.
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